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Support & Maintenance

SUPPORT & MAINTENANCE

Digital Marketing Support & Website Maintenance Service

All Your Website & Marketing Tasks Done For You

Are You Stuck With Your Web Design, Website Management or Digital Marketing Tasks? Traditional web design doesn’t work anymore. Your website is always a work in progress and needs to be updated and improved to generate more leads and sales. At BNE Digital we provid you on-demand access to professional digital marketers and web developers. Our team of experts can help you set up and manage your website, sales funnels, WordPress plugins, chatbots, web hosting providers and payment gateways. We can even manage your online ad campaigns and also optimize your website for search engines. Get all this and much more done for a fixed monthly flat-rate.

Here’s what’s included

Your membership package comes with technical consultation, website maintenance, technical tasks,
digital marketing and online ads management along with monthly reporting, and support.

Website Tasks

We can help you with updating content on your webiste, adding new sections or elements, updating images and blog articles. Adding plugins and new features to your website or landing pages.

Technical Tasks

We can help you with setup and Integrate an Opt-In Form on your website. Build an automated email series in your Email Marketing platform. Publish a blog post on your website and much more.

Marketing Tasks

We can help you with setting up a Facebook or Google ads campaign, creating ad sets and custom audience. Setting up the Facebook pixel or Google Analytics code on your website and much more.

Supported Integrations & Platform Partners

We can help you set up and optimize a wide range of online marketing tools, sales funnels, webinar platforms, WordPress & Shopify website plugins, chatbots, web hosting providers, payment gateways and much more.

Can't Find Your Tools or Platforms Above?

To ensure you get the very best support we focus on training our team and staying up to date with the tools used by leading online marketers. We even provide on-demand implementation and support which means we may be able to implement a tool, platform or plugin not listed above. For more information kindly contact our support team.

How Does it Work?

We offer a fully managed service which means from content curation, content scheduling to content publishing,
we do it all for you, so you can save time and money and focus on growing your business.

CodesGlobal - Web Design Agency Brisbane

1. Sign Up

Sign up to one of our plans or book a call and we will contact you to understand your requirements.

CodesGlobal - Web Design Agency Brisbane

2. Submit Task

You can submit a task via email or phone, we work on your task and complete it within 1-3 business days.

CodesGlobal - Web Design Agency Brisbane

3. Task Completed

We complete your technical, web design or digital marketing task while you focus on building your business.

Pricing & Plans

At BNE Digital we completely understand that one size fits all approach does not work, so we offer three different plans to choose from.
However, if you still feel that any of our plans do not satisfy your requirements, then we can even customize one for you.

STARTER

For small businesses or personal use
A$ 125 per week*
  • 30 Mins. Support Per Week
  • Managed Web Hosting + Email
  • Daily Website Backups
  • Managed Plugins & Theme Updates
  • Managed WordPress Updates
  • Website Maintenance Tasks
  • Hosting Management Tasks
  • Website Content Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • Instagram Marketing Tasks
  • Search Engine Optimization Tasks
  • Social Media Management Tasks
  • Email Marketing Tasks
  • Marketing Automation Tasks

PROFESSIONAL

For professionals or startups
A$ 245 per week*
  • 60 Mins. Support Per Week
  • Managed Web Hosting + Email
  • Daily Website Backups
  • Managed Plugins & Theme Updates
  • Managed WordPress Updates
  • Website Maintenance Tasks
  • Hosting Management Tasks
  • Website Content Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • Instagram Marketing Tasks
  • Search Engine Optimization Tasks
  • Social Media Management Tasks
  • Email Marketing Tasks
  • Marketing Automation Tasks

BUSINESS

For mid-size business or e-commerce
A$ 365 per week*
  • 120 Mins. Support Per Week
  • Managed Web Hosting + Email
  • Daily Website Backups
  • Managed Plugins & Theme Updates
  • Managed WordPress Updates
  • Website Maintenance Tasks
  • Hosting Management Tasks
  • Website Content Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • Instagram Marketing Tasks
  • Search Engine Optimization Tasks
  • Social Media Management Tasks
  • Email Marketing Tasks
  • Marketing Automation Tasks
All our plans come with:

1-on-1 Consultation
Dedicated Manager
Monthly Reports
Priority Support
* Managed web hosting and email offered through our hosting partners - SiteGround.
Additional support billed at $160 per hour.

What is a Task?

A few examples include:

Facebook Ads

We can manage and optimize your Facebook ad campaigns.

Google Ads

We can manage and optimize your Google ad campaigns.

Web Hosting

We can manage and support your website and hosting server.

Website Management

We can manage and update content on your website

Search Engine Optimization

We can optimize your website pages to help them rank higher in search.

Email Marketing

We can set up your email marketing with newsletters and autoresponders.

Website Updates

We can regularly update out-of-date plugins and themes on your website.

Speed Optimization

We can help speed up and optimize your website to reduce the bounce rate.

Social Media

We can regularly post on your social media and keep your accounts active.

Frequently Asked Questions

What does a "Support Task" mean?
We classify a support task as an independent piece of work that can be completed in 30-120 minutes of development & design time. We classify support tasks as Small (30 mins.), Medium (60 mins.) and Large (120 mins.). This timeframe typically covers 95% of all tasks that are needed to be done on a business website.
What all is considered as a support task?

Here is a list of support tasks you can delegate to us. If you can’t find anything that you need help with, feel free to reach out and ask.

 

Web Design Support Tasks, e.g.

  • Changing or adding new stock images
  • Creating new website graphics
  • Refreshing existing website theme
  • Tweaking website templates
  • Fixing web design errors
  • Updating website fonts for better design and readability
  • Finding and creating new blog images/graphics
  • Designing and implementing opt-in forms
  • Setting up new e-commerce product pages
  • Designing custom landing pages
  • Installing and configuring plugins

Tech Support Tasks, e.g.

  • Hosting & domain setup
  • Fixing hosting issues
  • Fixing web design issues
  • Publishing new blog posts
  • Website speed optimization
  • Optimizing image size
  • Installing and configuring new WP plugins / Shopify apps
  • Updating WP plugins / Shopify apps
  • Adding or updating tracking pixels
  • Google Analytics/Search console setup
  • Connect website with other marketing tools
  • Setting up a payment provider

Automation Support Tasks, e.g.

  • Setting up marketing funnels
  • Setting up webinar funnels
  • Setting up and running A/B tests
  • Automation setup (via Zapier)
  • Setting up an email newsletter
  • Setting up drip campaigns
  • Creating goals and conversion funnels in Google Analytics
  • Creating custom Google Analytics reports
  • Chatbot setup (content required)
What's NOT a Support Task?

One of the most common questions we are asked is what is and isn’t included in our support service.

The first thing to understand is PROJECTS are not Support tasks.

Here’s a list of some of the things that are NOT considered as “support tasks”.

  • New Websites – We have a Web development service that can help with this. Contact us for more info.
  • Website redesign – This would be considered a project made up of many tasks
  • Supplying stock images for designs and webpages
  • Building landing pages from design mockups not created by our Design Team
  • Strategic and marketing advice
  • Content or Sales Copywriting
  • Custom plugin or theme development
  • Debugging the code of a plugin or theme
  • Design mockups requiring more than 2 rounds of revision
  • Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc…
  • In-Depth debugging why something doesn’t work (we are more an implement this for me, than a investigate why doesn’t this work service)
  • Creation and Edits on Book and Ebook contents
  • Photography or Videography
  • General VA or Administrative tasks like Transcription, Data Entry, Research etc.
  • Setting up, troubleshooting or optimizing plugins and platforms not listed on our Supported Platforms List
  • Any task deemed by us to exceed 60 mins. of direct action that can’t be easily split across multiple tasks
 
If it’s not on this list and you’re still not sure. Send it in! We’ll let you know either way.
What if I need a support task that is bigger than a large support task?
If your task takes longer than 120 minutes to complete, we will provide a custom quote to complete it. Our support hourly rate is $160 AUD exc GST.
How long does it take to complete a support task?
We aim to complete all small task requests within a 2-3 business day time frame. If you need a task to be completed on priority or the same business day then we may be able to offer you priority support for an additional fee. If for whatever reason these time frames are not achievable, we will communicate with you the ETA to complete the task when we receive it.
How many support tasks can you complete within one month?
That depends on the kind of support tasks you request and how fast and detailed you are with your feedback. The customers that get the most of our service have a clear marketing plan and give detailed instructions to avoid revisions.
With what website builders do you work?
We can work with all landing page builders and WP page builders like Elementor, Divi, Beaver Builder. When we build new websites, we usually use the Elementor page builder.
Are there any hidden fees?
No, you pay just a monthly flat-rate for our support plans. You are free to upgrade or downgrade at any time.
How do I request a support task?
We will provide you access to our CRM and necessary training to request a task. Once you submit a task, your tasks will appear in your task dashboard and is ready to be picked up by our team.
How do I approve the work and communicate with your team?
We manage all your tasks within one dashboard that you get access to once you sign up. Here you can communicate with our team and approve the work.
Do you only work with WordPress?
Over the years, we specialized in WordPress and Shopify sites. We can also work with other CMS, but you might need to calculate with higher turnaround time in the first month after your signup to give our team time to adjust to the new system. To be 100% sure, please contact us in advance.
Do you work 24/7 for me?
No, we only work on business days during standard business hours. Our team is in Australia, so you need to consider the time difference.
Do you outsource your service?
Our support service is a 100% in-house. We do not outsource our services to third party service providers.
Can we communicate via Slack?
Even though the idea sounds cool to plug in our team into your slack channel. However, based on our past experience we have realized that information gets messy and details are lost, it’s not organized. If you have any non-task related questions, you can contact our team via email, phone, webchat, WhatsApp, Telegram, Facebook Messenger, or even Insta DMs.
How do I cancel service?
Just let us know by email and we’ll do it for you. Or go to your Account Settings under My Account and click ‘Subscriptions’. You can cancel your subscription from here. After your account is cancelled, you will not be billed again. Your subscription will remain active until your next payment is due. This date will be shown on your billing page. If you have any issues or concerns, please contact us.
Can I switch plans?
Yes, at any time, through the admin panel (my Account section). When upgrading or downgrading your support plan, you will receive a pro-rated charge or refund, depending on the cost of your new plan. Refunds are offered as account credits which can be utilized to pay towards your future subscription.
Have More Questions?
Our support team is available 24/7 via chat and during usual business hours on phone or email.

Ready to Supercharge Your Business?

Each day that goes by, your competitors grab more of the pie leaving you with the crumbs! Want a bigger slice of the pie? All you need to do is schedule a free digital marketing consultation session to find out how we can help scale your business.

Book Your Free Strategy Call

We would love to help you boost your business. Request your free 30-minute strategy call where we'll go over your business goals and discuss how we can help you accomplish them using digital marketing. Please fill out your details below and we will get back to you shortly.

WE WORK WITH

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